Wonderful
Traveller Type: family with young children
  : The property was very clean and nicely decorated, and the beds were VERY comfortable. The location was super convenient for access to Gatlinburg and the National Park.
  : only thing that might have been a little better is having towel bars, and the faucet in the sink was a little iffy - a few times, it was hard to get anything less than very hot water.

Wonderful
Traveller Type: young couple
  : Pretty much everything! Good location. Friendly, helpful staff. Affordable prices.
  : Would have been nice to have a hot breakfast, but under current circumstances it's understandable.

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : Beds were ok.
  : Staff were all rude except one lady who cleans the lobby and gathers the trash. Booking and the hotel website advertised hot beakfast they had a grab and go bag. Pool was closed first day we were their was open second day but water was so milky we did not let the kids swim. Bathrooms were extremely small to small to change clothes in last morning there was no hot water so cold shower. They have a nice outdoor sitting area but with all the trash behind the buildinh and goose poo it stunk. Cleaning staff stood in the hall every morning hounding everyone who came out of their room. Balcony's would be nice but we stayed on the third floor and somewhere above us people were smoking and droping their cigarette butts and wind would catch them and they kept landing at our feet while we wete sitting outside. At the counter there is a satisfaction guarantee sign butt all they do is take your card cause they done got your money and do not care. Overall we disappointed with our stay

Disappointing
Traveller Type: with friends
  : The beds were comfortable and the room was relatively large
  : Carpet was dirty. Bathroom had many incomplete repair jobs...water in shower was backwards; several holes in bathroom; tub redo was lacking in completion; balcony dirty; no assistance to bring in luggage for elderly(age 78 with heart problem); hot breakfast advertised on web site and on their hotel phone and only had sack breakfast to pick up and take to room; most of the workers,even at the desk, spoke very little English; older manager was rude.

Disappointing
Traveller Type: young couple
  : It was an all around disappointing experience. The entire facility left a lot to be desired. I can say the staff was all very friendly and welcoming and the bed was comfortable. But we’d never chose this hotel to stay in again.
  : Not much of anything

Very Good
Traveller Type: family with young children
  : Good location
  : Bag breakfast was only a few snacks

Good
Traveller Type: family with young children
  : Not good all it was a bag of Sweet's

Fair
Traveller Type: with friends
  : Clean
  : Over all it was very nice , if only the front desk owner would learn southern hospitality cause we are in the south.

Wonderful
Traveller Type: family with young children
  : The updated furniture.
  : The outside spider webs on balcony.